Refund policy

Last Updated: 12 Jan 2026

At Fimedo, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help. Please review our policy below regarding cancellations, returns, and refunds.

1. Order Cancellation

Cancellation Before Shipment If you need to cancel your order, please do so within 24 hours of placing it to receive a full refund.

  • How to cancel: Contact us immediately at [email protected].

  • Required Information: Please provide your order number and the email address used to place the order.

  • Refund Timing: Your refund will be processed, and a credit will be automatically applied to your original payment method within 3-7 business days.

Cancellation After Shipment If you wish to cancel your order after 24 hours or after the shipping label has been created/shipped but before the item is delivered:

  • We will attempt to intercept the package with the carrier.

  • You will receive a refund minus a Carrier Intercept/Recall Fee of $20 USD.

  • If the interception is successful and the item is returned to us, the refund (minus the fee) will be processed within 3-7 business days.

  • If the interception is not possible, please follow the standard “Returned Item” process below once you receive the package.

2. General Returns (30-Day Policy)

We recognize that sometimes an item may not meet your needs. You may return eligible items within 30 days from the date of purchase.

Eligibility Requirements:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in the original packaging with all labels, tags, and accessories intact.

  • Non-Returnable Items: Promotional items, flash sales, clearance products, and any items marked as “Final Sale” are non-returnable and non-exchangeable. All sales on these items are final.

Return Process:

  1. Initiate Return: To initiate a return, please contact us at [email protected].

  2. Shipping:

    • You are responsible for paying for your own shipping costs for returning your item (unless the item is defective or the wrong item was received).

    • If you choose to use your own shipping method, please email us the tracking number.

    • If you request a return label from us, the cost of return shipping will be deducted from your refund.

  3. Return Address: Please send all returns to our warehouse: Fimedo Returns 131 Continental Dr, Suite 305 Newark, DE 19713, USA

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-7 business days.

  • Note: Original shipping charges are non-refundable.

3. Defective or Faulty Items

If you believe you have received a defective or faulty product:

  • Please contact us at [email protected] within 3 business days of delivery.

  • Proof Required: You must provide clear photos or videos of the defect and the outer packaging.

  • Resolution: We are committed to resolving the issue quickly. Depending on the situation, we will offer troubleshooting, a replacement part, a full replacement, or a refund.

  • Warning: Please do not attempt to fix or modify the item yourself, as this may void the warranty and your eligibility for a return.

4. Received the Wrong Item

While we follow careful order-picking procedures, mistakes can happen. If you receive an item different from what you ordered:

  • You can choose to keep the incorrect item (we may offer a partial refund).

  • Or, request the correct item. We will provide a free return shipping label for the wrong item. Upon receipt of the return (or tracking scan), we will ship the correct item immediately.

  • Please contact [email protected] with your order details to start this process.

5. Item Damaged During Transit

If your package arrives with visible damage:

  • Reject the delivery: If possible, reject the delivery immediately with the carrier.

  • Report: Contact us at [email protected] immediately.

  • Evidence: If the package was left at your door and is damaged, please take photos/videos of the damaged box and the product inside. We need these to file a claim with the shipping carrier.

  • Resolution: We will work with you to expedite a replacement or issue a refund once the damage claim is confirmed.

6. Missing or Lost Packages

If your tracking shows “Delivered” but you have not received your package, or if the tracking has not updated in several days:

  • Please contact our customer service team at [email protected] with your order number.

  • We will initiate a lost package investigation/claim with the carrier (UPS/FedEx/USPS).

  • Please note that this process may take up to 7-10 business days to receive a formal confirmation from the shipping company before we can issue a refund or replacement.

7. Delayed Fulfillment

If an order has not been fulfilled or shipped (label not created) after 10 business days from the order date, you have the right to request an immediate cancellation and a full refund.

Contact Us If you have any questions related to refunds and returns, please contact us: