Privacy policy

Last Updated: 12 Jan 2026

Effective Date: 12 Jan 2026

This Privacy Policy describes how Fimedo (collectively, “Fimedo”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website (the “Site”) or communicate with us.

We are committed to protecting your personal data and respecting your privacy rights. Please read this policy carefully.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

A. Information You Provide to Us

  • Order Information: When you make a purchase or attempt to make a purchase, we collect Personal Information including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We collect this to fulfill our contract with you, process payments, arrange shipping, and provide you with invoices and order confirmations.

  • Customer Support: When you contact us via email, phone, or contact forms, we collect the information you choose to share to assist you with questions or concerns.

  • Marketing Information: If you subscribe to our newsletter, we collect your email address to send you updates, exclusive deals, and new product announcements.

B. Information We Collect Automatically

  • Device Information: Examples include version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. This is collected automatically to load the Site accurately for you and to perform analytics on Site usage to optimize our Services.

2. How We Use Your Personal Information

We use the Personal Information we collect for the following purposes:

  • Fulfillment of Orders: To process payments, ship your order, and communicate with you regarding the purchase.

  • Communication: To screen our orders for potential risk or fraud, and to respond to your inquiries.

  • Marketing: With your consent, providing you with information or advertising relating to our products or services (e.g., newsletters).

  • Site Optimization: To analyze browsing trends and improve the functionality of our WooCommerce store.

3. Platform and Hosting (WooCommerce)

Our store is built on WordPress using the WooCommerce e-commerce platform. Unlike hosted solutions, we manage our own data securely on our hosting servers.

  • Data Storage: Your data is stored on our secure servers behind firewalls and security plugins.

  • Payment Processing: We use third-party payment gateways (such as PayPal, Stripe, etc.) to process payments. We do not store your full credit card information on our servers. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us provide our services and fulfill our contracts with you, as described above.

  • Service Providers: We may share data with shipping companies (e.g., USPS, FedEx, UPS) to deliver your orders and email marketing services to send newsletters.

  • Compliance with Laws: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

5. Third-Party Services and Links

  • Third-Party Providers: In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways, have their own privacy policies. We recommend that you read their privacy policies.

  • Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  • External Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites.

6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

  • Encryption: If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).

  • Standards: We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

7. Cookies

Our Site uses cookies to improve your browsing experience. Since we use WooCommerce, standard cookies are used to keep track of cart data and session information.

  • Strictly Necessary Cookies: Required for the website to function (e.g., remembering items in your cart).

  • Performance/Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site (e.g., Google Analytics).

  • Marketing Cookies: Used to track visitors across websites to display ads that are relevant and engaging.

You can choose to disable cookies through your browser settings, but please note that some parts of our Site may not function properly without them.

8. Privacy (COPPA Compliance)

Although we sell toys and products for children, our Services are intended for purchase by adults.

  • We do not knowingly collect or solicit Personal Information from children under the age of 13.

  • If you are under 13, please do not use or provide any information on this Site.

  • If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

9. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request that your personal information be corrected or updated.

  • Deletion: Request that we delete your personal information (Right to be Forgotten).

  • Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at the email provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

Fimedo

  • Address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA

  • Email: [email protected]

  • Working Hours: 8 AM – 5 PM